Shipping policy
Last updated: June 2025
Thank you for shopping at Samuel’s Online Store! We aim to provide you with a smooth and reliable shipping experience. Please review our shipping terms below:
📦 Processing Time
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Orders are processed within 1–3 business days after payment is confirmed.
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Orders are not processed or shipped on weekends or public holidays.
🚚 Shipping Zones
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We currently ship to addresses within the Philippines only.
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International shipping is not available at this time.
🚚 Shipping Rates & Delivery Estimates
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We offer FREE SHIPPING nationwide (Metro Manila and Provinces).
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Delivery times may vary depending on your location:
| Location | Estimated Delivery Time |
|---|---|
| Metro Manila | 7–12 business days |
| Provinces | 7–15 business days |
Note: Delivery timeframes are estimates and may be affected by external factors such as courier delays, customs clearance, or weather disruptions.
🚛 Shipping Partners
We work with trusted shipping and logistics partners to ensure your orders arrive safely:
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CJPacket Ordinary (main line used)
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CJPacket Liquid Line
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CJPacket Sensitive
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Local courier partners for last-mile delivery.
📍 Order Tracking
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Once your order is shipped, you will receive a tracking number via email.
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Please allow up to 2-3 business days for tracking information to update.
⚠️ Special Handling
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Occasionally, fragile or oversized items may require special packaging or handling.
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In such cases, delivery may take slightly longer, and we will notify you accordingly.
🛃 Customs, Duties & Taxes
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No additional customs fees apply to domestic Philippine orders.
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However, Samuel’s Online Store is not responsible for any unforeseen local charges imposed by delivery partners.
🚫 Incorrect Address Disclaimer
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Please double-check your shipping address before confirming your order.
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We are not responsible for orders shipped to incorrectly provided addresses.
📩 Questions or Concerns?
If you have any questions about your order or our shipping policy, feel free to contact us: